Patient rights and responsibilities

Let's work together

We welcome all children and their families. You are a member of our healthcare team. We will work with you to provide the best possible care for your child.

We will...

• Tell you who we are and what we're doing
• Tell you what is happening before, during and after treatment
• Provide an interpreter at no cost to you
• Give you the information you need to make decisions about treatment
• Give instructions for how to care for your child at home

To serve you better, please...

• Tell us everything about your child's health
• Tell us if your child has pain – we will respond as quickly as possible
• Let us know if we were not clear with the information or instructions you received
• Let us know if you need help understanding your bill and financial responsibilities
• Let us know if you need access to your child's medical records

As a partner in your child's care, we...

• Honor your central role in your child's care
• Respect that you know your child best
• Welcome your questions about your child's care
• Respect your spiritual and cultural needs
• Value your privacy and confidentiality
  

You may contact Patient Relations: 773.880.4068 (hospital first floor); Illinois Department of Public Health: 525 W. Jefferson St., 5th Floor, Springfield, IL 62761, 1.800.252.4343 (24-hour hotline) or 217.782.2913; The Joint Commission: Division of Accreditation Operations, Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL, 60181, 800.994.6610